We are a team of professionals who have been providing consulting services for more than a decade in Argentina, Latin America and Spain.
We have participated in several of the most important implementation, upgrade and maintenance projects, which allows us to have the necessary experience to accompany you in the fulfillment of your goals and objectives, thus becoming your ideal business partner.
Our reason for existence is to be strategic bussines partner of our customers, accompanying them to achieve their objectives and goals, which are common objectives, and allow us to be a competitive company in the market.
Bringing our values, experiences and achievements, we help fulfill the stated objetives and position ourselves as a company focused on customers and results.
We are a company focused on providing excellent service to our customers, so we know that our employees should receive the same treatment. That is why throughout our history as a company we have achieved job stability, low turnover and a high degree of professionalism and commitment to professionals who have joined us. Most of them have Sr profile and / or Expert.
This service is excellent because all our managers and executives of the company are constantly involved in the projects and services we provide to our customers, taking a broad conocimientode needs and opportunities.
- Commitment - Professionalism - Teamwork - Responsability
We understand the needs of our customers and the market in general. That's why we designed an adaptable, scalable and flexible service model for the companies that prioritize having a Business Partner who provides guidance and is present with simple processes of effective management and results.
We have an operating model and various governance models that fit the needs and structure of our clients. We acknowledge it's not the same to be global accomplishing with regional processes and complex organizational structures than to have a business model where the multidiscipline is commonplace and is the organization's essence.
Optimization of indirect costs, mature processes, high seniority teams with business experience and knowhow allow us to stand as a differential alternative in the market whereas performance and satisfaction represent the main objectives to empower us to become your strategic business partner.
For all of us, to evolve means the best practices implementation and service consideration as keys to grow, to mature and to organize IT in order to support your business development while guaranteeing such development with processes that shape the life cycle of applications.
Model differentiating factors:
-Team of consultants with proven experience in support and customer service models.
-Actual service level agreements (SLAs) for critical applications and business processes.
-Application Health Service with 7x24 support to ensure the application's availability.
-Consultants dedicated to Support tasks.
-Team of experienced consultants with high Seniority.
-Service Desk Equipment with rates according to Help Desk (Level 1) and Consulting (Levels 2 and 3) activities.
-Incidents, problems and ITIL (IT Service Management) standards changes management.
-Service catalogues and outreach to remote major changes or continuous projects improvement.
-Simple and Online management system for the requirements follow up at no additional cost.
-Service Manager or competent contact responsible for the delivery -included in the service cost.
-Knowledge Transfer agile model.
-Flexibility in the administration of the service baseline.
-Planned on site activities assignment.
-Tested model with 3-years functioning for more than 20 customers.
-Application of over 67,000 hours and 5,500 solutions.
-Service Team made up of Service Manager, Assistant, Coordinator and Consultants.
-FI – Financial Accounting
-CO – Controlling
-PS – Project System
-MM – Materials Managment
-SD – Sales and Distribution
-PP – Producction Planning and Control
-PM – Plant Maintenance
-WM – Warehouse Managment
-QM – Quality Managment
-HCM – HUman Capital Manangment (PA-PT-PY)
-BI-BW – Bussiness Intelligent – Bussiness Warehuose
-CRM – Customer Relationship Managment
-SRM – Supplier Relationshio Managment